Terms of Use

∎購物須知
沛茲寵物有多個平台銷售商品，無法即時同步所有庫存，
因此有可能下單後無庫存的狀況，還望您見諒，若無法出貨我們會主動聯繫您。
罐頭商品請以6的倍數下單，感謝您的配合。
∎問題諮詢
請加入我們的官方line 「@822keqei」，每日10:00至24:00，線上客服隨時回復。
∎運送方式
目前可選擇三大超商店取﹑新竹物流宅配﹑黑貓宅急便﹑中華郵政宅配四種方式。
∎付款方式
目前網站提供七種付款方式。
現金﹑信用卡﹑Line Pay﹑Apple Pay﹑Google Pay﹑街口支付﹑銀聯卡。
∎退換貨相關
依照消費者保護法規定，消費者享有商品到貨7天鑑賞期(含例假日)，
七日鑑賞期屬「考慮期」並非「試用期」，若商品如經拆封、使用、以致缺乏完整性，亦即失去再販售價值時，恕無法退貨。

Terms of Use

Shopping Information

Peizi Pet sells products across multiple online platforms, and inventory may not be synchronized in real time. As a result, some items may become unavailable after an order has been placed. We sincerely apologize for any inconvenience. If an item is out of stock and cannot be shipped, we will contact you as soon as possible.

For canned food products, please place your order in multiples of six. Thank you for your understanding and cooperation.

Customer Support

For any questions or assistance, please add our official LINE account:

LINE ID: @822keqei

Our online customer service is available daily from 10:00 AM to 12:00 AM (midnight), and we will respond to your inquiries as promptly as possible.

Shipping Methods

We currently offer the following shipping options:

Convenience Store Pickup (7-Eleven, FamilyMart, Hi-Life, and OK Mart)

HCT Logistics Home Delivery

Black Cat (Yamato) Home Delivery

Chunghwa Post Home Delivery

Payment Methods

We currently accept the following payment methods:

Cash

Credit Card

LINE Pay

Apple Pay

Google Pay

JKOPay

UnionPay

Returns & Exchanges

In accordance with Taiwan's Consumer Protection Act, customers are entitled to a 7-day appreciation period (including weekends and public holidays) from the date of delivery.

Please note that the 7-day appreciation period is an inspection period, not a trial period. Products that have been opened, used, damaged, or are no longer in resalable condition cannot be returned or exchanged.